“Mayco member for finance, Ian Neilson also defended the water bill by confirming residents are responsible for ensuring their plumbing doesn’t leak.
“If a resident cannot afford to pay their bill, they should please approach their nearest municipal office, where a payment arrangement can be created based on the ability to pay,” he said.
“The City will seek to address the problem of underground leaks or leaks otherwise not visible to the eye on private property in a caring and understanding manner by granting an “underground rebate” for bona fide claimants of such plumbing leaks, who have made appropriate application for a rebate.
“In these instances, the City will share the costs on an equal basis with the consumer. To prevent the abuse of the rebate system, leaks on plumbing to convenience fixtures such as irrigation systems and automatic filling systems to ponds, pools, fountains and similar, are excluded from the rebate.”