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Terms and conditions
24.COM PLATFORM TERMS AND CONDITIONS

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BY USING AND/OR ACCESSING OUR PLATFORMS OR SERVICES, YOU AGREE TO BE BOUND BY OUR TERMS.

These terms and conditions together with our Privacy Policy and User Rules (collectively, the "Terms") will form a written contract between you and 24.com, a division of Media24 Proprietary Limited, (herein referred to as "Media24", "we", "us" and "our") and will govern our relationship and your use of our Platforms and/or Services. When we refer to "Platforms" we mean all our websites, mobile sites, mobile apps, emails, social media platforms or any other technology or mechanism you may use to interact with us. "Services" refer to any products, goods, services or functionality offered, owned or operated by Media24 via our Platforms.

1. ABOUT OUR TERMS AND CONDITIONS

1.1. You can either be an anonymous visitor, registered user, or subscriber to our Platforms; it may differ depending on the Platform you’re using. 

A registered user is a user that has registered on our Platforms and may get access to free content and free features.

A subscriber is a user that has subscribed and paid a subscription fee and will get access to all content and paid features. 

An anonymous user of our Platforms is neither a registered user or subscriber. In these Terms “users” refers to anonymous users, registered user and subscriber.

1.2. The general use of our Services, Platforms and any content on our Platforms is governed by our Terms. "Content" refers to any information, data, files, text, software, music, sound, photographs, graphics, images, video, messages, comments, hyperlinks or tags and other material appearing on our Platforms or Services and all applicable copyrights, trademarks, patents, logos or other intellectual property rights displayed on our Platforms or Services.

1.3. We may amend the Terms from time to time. Any new version of the Terms will be published on our Platforms and will become effective from the date that we first published it. It is your obligation to visit our Platforms on a regular basis in order to determine whether any amendments have been made. By continuing to use our Platforms and/or Services after we published changes to the Terms, you agree to be bound by the changed Terms.

1.4. Some of our Platforms and/or Services may contain additional rules or terms from time to time, which may be relevant to specific Services you use or subscribe to. By using those Services, you agree to be bound by such additional rules and/or terms.

2. CONTENT ON OUR PLATFORMS OR SERVICES 

AND INTELLECTUAL PROPERTY RIGHTS

OUR CONTENT

2.1. Media24 owns or is entitled to use all of the Content made available on our Platforms or through our Services.

2.2. You may not, unless with our express consent, -

2.2.1. reproduce, publish, perform, broadcast, make an adaptation of, sell, lease, offer, expose or otherwise transfer or use for commercial purposes any Content;

2.2.2. decompile or reverse engineer the Content, or reduce the Content to any format other than the format in which they were delivered;

2.2.3. incorporate the Content into any other content for whatever purpose;

2.2.4. remove any legal notices (copyright, trademark or other proprietary rights notices) in or on the Content; or

2.2.5. frame any portion of a web page that is part of our Platforms or Services.

2.3. You may retrieve, store, cite or refer to or print Content from any of our Platforms or Services for educational, research, non-commercial, private or personal use only, as provided for under South African copyright law.

2.4. Use of Content in electronic clipping services or personalised news services shall only be allowed if such electronic clipping service or personalised news service -

2.4.1. does not copy or provide the whole article, as it appears on our Platforms or Services, but only provides a short summary of the contents of the article;

2.4.2. acknowledges us as the source of the Content and acknowledges writers, journalists, photographers and third-party agencies as they are acknowledged on our Platform;

2.4.3. provides a correct and working hyperlink to the source of the Content or article on our Platform; and

2.4.4. includes the date upon which the Content was sourced from our Platforms in the summary of the Content.

2.5. Use of Content by news aggregators shall only be allowed if such news aggregators -

2.5.1. only provide the thumb nail and headline as it appears on our Platforms or Services;

2.5.2. provide a correct and working hyperlink to the source of the Content or article on our Platform; and

2.5.3. acknowledge us as the source of the Content and acknowledge writers, journalists, photographers and third-party agencies as they are acknowledged on our Platform.

2.6. The caching of our Platforms shall only be allowed with our written permission and if -

2.6.1. the purpose of the caching is to make the onward transmission of the Content from our Platform more efficient;

2.6.2. the cached Content is not modified in any manner whatsoever;

2.6.3. the cached Content is updated at least every 12 (twelve) hours; and

2.6.4. the cached Content is removed or updated when so required by us.

2.7. You may quote small and reasonable amounts of Content available from our Platforms only if such quote is placed in inverted commas, the author is acknowledged and a hyperlink to the quoted Content is provided as a footnote to such quote.

2.8. All licenses and/or permissions granted in terms of this clause are provided on a non-exclusive and non-transferable basis and may be terminated or cancelled by us at any time without giving reasons, therefore.

YOUR CONTENT

2.9. You will retain ownership of any original Content which you may upload, transmit or store when using our Platforms or Services.

2.10. Media24 will own all compilations, collective works or derivative works created by us which may incorporate your Content.

2.11. You grant us an irrevocable, perpetual, worldwide and royalty-free right and license to use, publicly display, publish, publicly perform, reproduce, distribute, broadcast, adapt, modify and promote on any medium, your Content which you may upload or make available for inclusion on publicly accessible areas on our Platforms or through our Services.

2.12. Any content you transmit or post to publicly accessible areas on our Platforms or Services shall be considered non-confidential and non-proprietary. We shall have no obligations with respect to such Content.

2.13. You agree to adhere to our User Rules when posting or transmitting any Content or material to our Platforms or Services.

2.14. All information that you upload or share with us, must be true, accurate, relevant to our times and complete.

2.15. You warrant that you are authorised to supply such information to us.

2.16. In order to protect the integrity of our archives, we do not allow you to remove content provided by you after it has been published on any of our Platforms or publications.

THIRD PARTY CONTENT

2.17. Our Platforms or Services may include, from time to time, Content or advertisements from third parties and/or external links to other websites possessing their own content ("Third Party Content").

2.18. You acknowledge that the Third-Party Content -

2.18.1. is beyond the control of Media24 and that any reliance on any representation, statement or information contained in Third Party Content is at your risk;

2.18.2. cannot be verified by Media24, and that Media24 cannot be expected to determine its accuracy or reasonableness; and

2.18.3. may contain representations, statements or information which does not represent the views, opinions or beliefs of Media24, its associates, directors or employees.

PUBLICATION SCHEDULES

2.19. Publications are published according to varying schedules. It can be weekly, fortnightly, monthly, or quarterly. Sometimes the publications are skipped for a few weeks, or months, or cancelled entirely. We will do our utmost to show current publication schedules. Since the publication schedules are managed by the publishers and not by us, delivery times can vary from those indicated on the publication schedule.

LISTEN TO ARTICLES: TEXT TO SPEECH

2.20. You need an active subscription to listen to articles. Articles have a media player below the headline which you can play to have the news read to you. If you do not have an active subscription, you will still see the audio player, but you will be prompted to subscribe when you click on it.

2.21. You are not allowed to make an audio recording of the narration of any articles. 

SHARED ARTICLES

2.22. All active subscribers can gift a total of 5 (five) articles per month to someone that is not a subscriber (like friends and family). You only need the email address of the recipient(s) you wish to send the gift article to. The recipients will be able to read locked articles 5 (five) times without being prompted to subscribe.

SESSION LIMITATION

2.23. Only 5 (five) concurrent sessions will be allowed.  That means users can only have five open sessions on various devices. 

LOCKED ARTICLES

2.24. There are articles across our Platforms that only subscribers can access, read in full and make use of the features inside those articles.  

 

E-PUBLICATIONS (PDF)

2.25. Subscribers will have access to selected e-editions in PDF format. E-editions may only be used by subscribers and may not be shared or gifted. 

2.26. Access to archive e-editions will be available for selected editions based on the frequency of the selected publication. 

3. COMMUNICATIONS

3.1. You agree that Media24 or its affiliates may from time to time send you communications (including editorial newsletters, information regarding new services or products launched or special offers or discounts which Media24 may negotiate for and offer to its users). All communications will abide by our Privacy Policy and applicable law. You will always be entitled to notify us in writing that you do not wish to receive or continue to receive such communications.

3.2. We will also from time to time send you service communications.  These communications are required in order to manage your Services. You will not be able to opt-out from receiving these communications for as long as you use the Service.

4. ARBITRATION

4.1. You may approach any other relevant authority or dispute resolution body or refer the matter to Arbitration as set out below, for resolution of the dispute.

4.2. You agree that any dispute between us shall be referred to arbitration and finally resolved in accordance with the rules of the Arbitration Foundation of Southern Africa. Such arbitration shall be held either in Cape Town or Johannesburg and conducted in the English language before one arbitrator appointed in accordance with the said rules. Any award will be final and not subject to appeal. This agreement to arbitrate shall be enforceable and judgement upon any award may be entered in any court of any country having appropriate jurisdiction. A dispute shall be deemed to have arisen when either party notifies the other party in writing to that effect.

4.3. The arbitrator shall have the power to give default judgement if any party fails to make submissions on due date and/or fails to appear at the arbitration.

4.4. The provisions set out above shall not prevent either party from approaching any court of competent jurisdiction to obtain interim or other relief in cases of urgency.

4.5. You must send any notice or legal process relating to the Terms to the following address: 24.com, 13th Floor, 40 Heerengracht Street, Cape Town, 8000.

5. THIRD PARTY GOODS, SOFTWARE AND SERVICES

5.1. We may offer services or products of third parties, or our Services in conjunction with that of third parties.

5.2. We provide such services or products subject to the terms, conditions and limitations imposed by those third parties.

5.3. If those third parties change, suspend or stop providing such services or products, we may similarly change, suspend or stop providing it to you. We may nevertheless endeavour to provide such a service in another way or by using another supplier or service provider.

5.4. When you acquire services or products from a third party through any of our Platforms or Services, you understand and agree that -

5.4.1. we are not a party to the contract between you and the third party;

5.4.2. we are under no obligation to monitor the third-party service used by you;

5.4.3. the third party will be responsible for all obligations under the contract including (without limitation) warranties or guarantees; and

5.4.4. you will evaluate the product or service and the applicable terms and conditions before acquiring the product or service.

6. USER IDS

6.1. Any username, password or other log-in allocated to you or created by you when subscribing to or using our Platforms or Services ("User ID") will entitle you to access the Platforms or Services, subject to you complying with the Terms.

6.2. Your User ID is personal to you. You -

6.2.1. should keep your User ID confidential and not disclose it to any third party;

6.2.2. should inform us promptly if a third-party gains access to your User ID;

6.2.3. are responsible for all payments, use of, or activity on our Platforms or Services under your User ID;

6.2.4. will not do multiple logins (log-in at any one point in time more than once using the same User ID);

6.2.5. will not circumvent our User ID authentication procedures or systems; and

6.2.6. are liable for any damage, loss or costs sustained by you, us or by any third party howsoever arising as a result of any actions by you or any third party using your User ID.

6.3. While a User ID is personal to you, we own it. You may accordingly not sell or otherwise transfer any entitlements thereto to a User ID.

6.4. You will also not retain any entitlements to your User ID once this agreement ends.

7. AVAILABILITY

7.1. While we endeavour to ensure that our Platforms and Services are normally available 24 hours a day, we shall not be liable if, for any reason, our Platforms or Services are unavailable at any time or for any period.

7.2. Access to our Platforms or Services may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control. Some of our Platforms and/or Services may contain additional rules or terms from time to time, which may be relevant to specific Services you use or subscribe to. By using those Services, you agree to be bound by such additional rules and/or terms.

7.3. We reserve the right to amend, suspend or discontinue any Service or Platform, or any aspect thereof, including but not limited to available content, times of availability or equipment needed for access or use.

8. SECURITY AND PRIVACY

8.1. We will be entitled to take whatever action we may deem necessary and reasonable to preserve the security and reliability of our Platforms and/or Services.

8.2. You may not use our Platforms or Services in any manner which may compromise the security of our network or any other network connected to our network.

8.3. We take reasonable steps to secure your payment information. We use a payment system that is in our reasonable opinion sufficiently secure with reference to accepted technological standards and the type of the transaction concerned.

8.4. Some of our processing activities are hosted outside of the Republic of South Africa in accordance with section 72(1) of the Protection of Personal information Act.

8.5. We are always working on improving our users’ experience. This includes the Cookie preference capability. You are able to delete or disable cookies manually, however, this may adversely affect the operation and functionality of our Platforms and/or Services. Information on managing cookies is available in our Cookie Policy.

8.6. We are not domiciled outside of the Republic of South Africa. Although our Platforms and/or Services are accessible worldwide, we do not specifically target users outside of the Republic of South Africa.

8.7. We have a non-personalised advertisement setting in place within Google for anyone who access our Platforms and/or Services from the European Union (EU) and the United Kingdom (UK). This applies to both direct campaigns as well as open exchange advertisements and prohibits all targeting and retargeting of audiences based on personal information.

8.8. We handle your personal information in accordance with the provisions of the Media24 Privacy Policy which embeds the Media24 Cookie Policy.

9. PAYMENTS

9.1. Payments can be made by payment card, with a debit order, via Apple and Google. All other payment methods will be communicated to you as soon as they become available.

9.2. Subscription fees will be automatically charged monthly to your chosen payment method on the specific billing date provided upon subscription. Please ensure that the necessary funds are available on your chosen payment method.

9.3. In some cases, your payment date may change, for example if your payment method has not successfully settled or if your paid subscription began on a day that doesn’t match your selected billing day.

9.4. You remain responsible for any uncollected amounts. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not terminate your account, we may suspend your access to the service until we have successfully charged a valid payment method. For some payment methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your payment method. Local tax charges may vary depending on the payment method used. Check with your payment method service provider for details.

9.5. We reserve the right to adjust the subscription fee, but we will always inform you of such adjustments before we implement it. Should you not accept the adjusted subscription fee, you can terminate your subscription to the Service by following the online cancellation flow. You may also email Netwerk24 at diens@netwerk24.com. Your subscription to the Service will come to an end at the end of the last month for which you have paid the subscription fee. 

10. TERMINATION OF YOUR SUBSCRIPTION

10.1. You can terminate your subscription to a Service at any time by logging in to your profile and terminating the Service. 

You may also email us at Netwerk24: diens@netwerk24.com

10.2. We can terminate your subscription to the Service -

10.2.1. at any time by providing, you with notice; or

10.2.2. if you violate the Terms.

10.3. Should your subscription be suspended, or terminated for whatever reason, you will not have any further access to subscription content or features.

10.4. You are to pay all money and costs that you have incurred up to the termination date.

11. DISCLAIMER AND LIMITED LIABILITY

11.1. You use our Platforms and Services at your own risk.

11.2. While we endeavour to ensure that the information on our Platforms or Services is correct, we do not warrant the accuracy and completeness of Content on our Platforms or Services or that the Content and technology available from our Platforms or Services are free from errors or omissions.

11.3. We may make changes to the Content on our Platforms or Services at any time without notice. The Content on our Platforms or Services may be out of date, and in this regard, we make no commitment to update such Content.

11.4. To the extent allowed by law, we shall not be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use our Platforms or Services or Content provided from or through our Platforms or Services.

11.5. Our Platforms and Services are supplied on an "as is" basis and have not been compiled or supplied to meet any user's individual requirements. It is your sole responsibility to satisfy yourself prior to entering into this agreement with us that the Services available on or through our Platforms will meet your individual requirements and be compatible with your hardware and/or software.

11.6. Information, ideas and opinions expressed on our Platforms or Services should not be regarded as professional advice or our official opinion and you are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on our Platforms or Services.

11.7. Submissions of Content (like contribution to blogs, comments on articles posted), postings of any kind to our Platforms or Services and e-mails sent to our Platforms or Services are not editorially controlled by us and therefore we cannot be held liable for illegal or unconstitutional content (including, but not limited to, defamatory or harmful content).

12. GENERAL TERMS

12.1. These Terms are the sole record of the agreement between you and us, with neither party being bound by any express, tacit or implied representation or warranty not recorded in these Terms.

12.2. No agreement shall be concluded or amendment to these Terms effected merely by you sending a data message to our Platforms or using our Services.

12.3. Media24 may transfer its rights and obligations under the Terms to a third party without your consent.

12.4. You may not transfer your rights and obligations under the Terms to a third party without the consent of Media24.

12.5. If any provision of the Terms is or becomes unenforceable for any reason, then such provision will be treated as if it had not been included in the Terms to the extent that it remains unenforceable and shall not affect the validity of the remaining provisions of the Terms.

12.6. All provisions of these Terms must be treated as being qualified, to the extent necessary, to ensure that the provisions of the Consumer Protection Act, 2008 are complied with.

12.7. The Terms are governed by and interpreted in accordance with the laws of the Republic of South Africa without giving effect to any principles of conflict of law, with you consenting to the exclusive jurisdiction of the courts of the Republic of South Africa.

12.8. You agree that we may intercept or monitor all communications sent or posted by you to our Platforms, Services or our employees. You agree that the consent provided herein by you satisfies any "writing" requirement prescribed in law.

13. MORE ABOUT US

13.1. Media24 Proprietary Limited (registration number 1950/038385/07) is a company registered in the Republic of South Africa.

13.2. Media24 is a member of IAB South Africa whose details can be found at www.iabsa.net and the Digital Media and Marketing Association whose details can be found at www.dmma.co.za.

13.3. A list of officer bearers can be found at www.naspers.co.za.

CALL CENTRE CONTACT DETAILS

If you need any assistance or want to end your subscription, contact the Netwerk24 Call Centre by sending an email to diens@netwerk24.com or calling  087 353 1300 (local) and 27 21 285 0988 (overseas).

Office hours are Monday to Friday from 07:00 to 14:00 and Saturday to Sunday from 7:00 to 11:00.

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