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Council moves with the times

As of 1 July this year, the City of Cape Town will only accept submissions of building plans and land use applications online.

Residents, government departments and professionals submitting development applications are encouraged to register for council’s online services, called e-Services, well ahead of time.

The submission of building plans and land-use applications via the e-Services portal has been available since 2015, when the Development Application Management System (DAMS) was introduced.

The transition from paper to digital has been a long journey, and the City’s Development Management Department has set 1 July 2019 as the deadline for becoming fully digitised.

“We must embrace the digital information age and the advantages this technology offers us to become smarter, faster and more forward-thinking and competitive City,” said Marian Nieuwoudt, Mayoral Committee member for Spatial Planning and Environment.

“So from 1 July 2019 district office counters will be replaced by the City’s e-Services portal.”

Submitting applications via the online portal has many benefits for applicants:. submissions can be made around-the-clock, there are no restrictive office hours;. submissions can be made from anywhere in the world, be it from your study or another country;. there is no need to commute or drive to a district office to submit an application by hand;. there is no queuing or scanning of documents;. it is paperless and helps to save our planet;. applicants can monitor and track the progress or status of their application at any time from any place; and. it enables instant electronic communication between the City and the applicant during the assessment process.

“Many residents have already made the transition from manual to online,” Nieuwoudt added.

“Currently, up to 67% of building plan applications and 55% of land use applications are submitted through the City’s e-Services portal.

“We’re now requesting other applicants to also make the switch within the next two months.”

The drive to become 100% digitised will not exclude those without internet access.

“After 1 July 2019, each of the City’s district planning offices will have a workstation and officials who are available to assist residents in registering for e-Services and using City resources to access e-Services for the submission of applications, so nobody will be excluded,” explained Nieuwoudt.

“In the meantime, I also want to encourage residents and professionals to register for e-Services so that they can benefit from the online portal and avoid any inconvenience in future.”

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