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Journey to Service Excellence, Heroes

Approximately 40 business owners or managers recently attended a Service Excellence Leadership workshop that was held at Learn to Earn.

It was the last course presented over a period of two months by the Western Cape Government Department of Economic Development and Training. The course was facilitated by the Hermanus Business Chamber and Overstrand Tourism. A total of 150 people participated in several training courses in this period, to equip themselves with skills around excellent service delivery. The purpose of the project was to raise the level of service excellence in the area.

Workshops were followed by a competition where local Service Heroes could be nominated by phoning into Whale Coast FM on Friday mornings to nominate someone who deserves to be recognised for excellent service above what is expected. The last opportunity is Friday 7 September.

Phone 028 312 1548 between 07:00 and 09:00, or leave a WhatsApp voice message on 072 040 5768. The nominator and nominee can win great prizes. An overall winner will be elected, and the awards and prizes will be handed over at a special awards event on 2 October.

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