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Sassa grants in accounts

The acting CEO of the South African Social Security Agency (Sassa), Abraham Mahlangu, has noted the challenges experienced by grant beneficiaries during the current social grant payment cycle.

“We are aware that beneficiaries are experiencing problems with the electronic payment of their social grants,” he said on Monday. “What is being experienced is the result of a process of changing from an old to a new payment system for social grants. Sassa is also in the process of phasing out Cash Paymaster Services and introducing the South African Post Office to paying social grants.

“We assure beneficiaries their social grants will be paid in full. In fact, the funds are already in their accounts. We request beneficiaries to give themselves at least three days to withdraw their grants.”

Should a beneficiary access their funds through an ATM, the account type should be a savings account — in the event of the savings option being rejected, the beneficiary can then choose the cheque account option.

“Sassa wishes to apologise for the inconvenience caused to the beneficiaries,” Mahlangu said. “Sassa and SAPO are working tirelessly to find a solution.”

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