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Vets go beyond the call of duty

A Plattekloof Glen resident says a team of veterinary surgeons went beyond the call of duty when she recently had to rush her sick pet to the hospital.

When Anne Norval (65), a financial advisor, stopped at the offices of Citivet Monte Vista, she was not just helped with her dog who had suffered a seizure, but also her broken down vehicle.

She recalled the incident in detail when talking to TygerBurger.

“It was the weekend before last that my dog suffered at least five seizures. It is a terrible thing to watch.

“I decided to take her to the vet, but every­thing was closed. I arrived at Citivet at 08:30 while it was pouring with rain. Due to the pandemic we are not allowed to go inside, but the doctors come out to your car as they did that morning in rain coats.

“I was in tears as they took my dog inside.

“When I tried to start my car again I discovered that my battery was flat, and that is when they helped me even more,” Norval explains.

The team of veterinarians tried to push the car in order to run-start it, but this had failed.

Norval was offered a warm mug of tea while they tried to figure out a plan.

She says one of the staff members, Sharon Recken, called her husband, who then drove from the couple’s house to assist. “He charged down with jumper cables and started the car.”

Norval says she is appreciative of Sharon and her colleague, Andrea Grey, for their help.

“Where do you get this? This is a phenomenal story. Look at what we are going through at this moment in time. We must stand together, that is more important. It was so amazing, they really went beyond the call of duty.”

Norval’s basset hound, Abigail-Joy, who is four years old, was treated and sent back home with tablets.

“The seizures never occurred before, she just suddenly went into a fit and her eyes rolled backwards. I was afraid. What is more, I myself came out of hospital a week before where I was diagnosed with heart failure.

“I was in a state at the time. I also did not have my cellphone to call my son for help,” she explains.

Norval has another pet, a border collie, “but Abigail-Joy is my baby,” she says.

“I thought she was going to die. It is a terrible thing to see. Thankfully she is fine now, which is just awesome,” Norval says.

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