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Minister checks on new Sapo card progress

The Minister of Social Development, Susan Shabangu, on a visit to the Sassa offices in Worcester, said the process of switching to Sapo cards is going well.

Sassa contracted the SA Post Office (Sapo) in December 2017 to take over the function of distributing social grants to beneficiaries. Sassa as well as Sapo have since taken a phased apporach of enrolling the new beneficiaries and replacing the old cards with the new Sapo card.

On 17 April, Worcester made history by becoming the first town in South Africa to launch the new cards.

The new Sapo card will replace the old Sassa card and from this month will be used for payments and withdrawals of social grants. The card was distributed nationwide to all beneficiaries receiving cash payments at pay points and merchants.

“We are making progress and even the card swap is going well. Our process with Sapo is working well. While we might have some technical challenges, the systems being slow, I am positive we will be able to meet our timelines,” said Shabangu.

The minister addressed a packed tent at the Sassa office in Worcester and urged the beneficiaries to get the new Sapo card as soon as possible. She says they want to eliminate the long queues that beneficiaries have to stand in as they await their grant monies.

According to Sassa Western Cape, they began the swapping of the old Sassa card for the new one from 7 May at specific venues.

“We have a hotline number beneficiaries can call, but we have also agreed to intensify our communications,” said Shabangu.

Beneficiaries in the audience were given the opportunity to ask questions about any uncertainties regarding the new system and Shanbangu was more than willing to answer and give some clarity.

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